Introduction
Push messages are an effective way to notify users about changes to their passes, such as updated points or tier changes. This guide will walk you through updating a single pass and triggering a lock screen message, directly from with the PassKit Portal.
Step-by-Step Instructions
Confirm the Pass Template is Set Up for Apple Wallet Messages
Ensure the field you want to update (e.g., Points) contains
%@in the lock screen message.This placeholder will dynamically display the updated value (e.g., “You now have %@ points!”).
For more details, refer to Sending Lock Screen Notifications.
Update the Member's Value
Go to the Members Tab, locate the member you want to update
Click the Edit Member icon.
Navigate to the Details Tab
Enter the new points balance.
Click the UPDATE button to save the changes.
This will trigger a push notification to this member.
What Users See
When the pass is updated, the user will receive a lock screen message (on iPhone) displaying the updated information, such as:
“You now have [X] points!”
Important Notes
Lock Screen Messages
These are exclusive to iPhone users. Google Wallet does not support lock screen notifications for Android users. However, the pass will still update in Google Wallet—users just won’t receive a lock screen alert.
Other Update Methods
Passes can also be updated via the API, which will produce the same result.
Conclusion
Updating passes and sending push messages is a great way to keep users informed and engaged with your app or service. Whether it’s points, tiers, or other changes, push notifications ensure users stay up-to-date with their pass information.