You’ve reached this page because an error occurred while trying to install a pass.
Certain passes provide access or privileges that are exclusive to the pass holder. For security reasons, these passes can only be installed on a single device and are linked to a user’s Apple ID (for iOS devices) or Google Account (for Android devices). It is likely that the pass you attempted to install is already associated with another account and cannot be installed again.
If you are an iPhone user and you believe that the pass has not been installed in another Wallet, please check the following:
Make sure that you are using a supported device - iPhone XR, XS, SE (gen 2/3), or 11, 12, 13, 14, 15, and 16 (including Mini, Pro, and Pro Max models),
Check that you are signed into your Apple ID and that the Apple ID is that of the intended recipient,
Check that you are using the latest version of iOS,
Confirm that Face ID, Touch ID, or a passcode are set up on the device,
If you are the intended recipient of this pass and are seeing a Pass Disabled, or Activating message below your pass, please contact the issuing organization for further assistance.