With this option enabled in Program Settings, users who have previously enrolled and attempt to re-enroll with identical information will be presented with their original pass to add to Wallet.

A feature that allows users who have previously enrolled in a program to retrieve their original pass if they attempt to re-enroll with identical information.

A setting that automatically populates the External ID field with either the user's email address or mobile number. This is crucial for the Pass Recovery feature to function, as the External ID must be unique within a program.

A unique identifier assigned to a user within a specific program, often their email address or mobile number, used for pass recovery when the Pass ID or Pass Link is unknown.

The administrative section within the system where various features and configurations for a program are managed, including Pass Recovery and External ID Autofill.

A form used by users to enrol in a program and receive a pass.

A digital wallet application (e.g., Apple Wallet, Google Wallet) where users can store and access their digital passes.

The external ID Autofill feature must be enabled in order for the recovery function to work. This can be set to add the Email address or the Mobile Number as the External ID automatically.

The external ID must be unique within a Program which is why it needs to be used in any recovery of the pass, where the Pass ID or Pass Link is not known.

Click on Settings on the top menu, then select "Program Settings"

In this example I will be using the email address.

Pass Recovery Settings must be enabled in the program settings.

When looking at the Program Settings, check the box next Allow users to recover an existing pass through our distribution form.
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Click Save when done.