All Collections
Change messages
Updating an individual pass and sending a push message
Updating an individual pass and sending a push message

How updating a single pass can trigger a lock screen message

Janet John avatar
Written by Janet John
Updated over a week ago

Push messages are a great way to inform your users of new changes in their passes, such as updated points or a change in a tier. In this step-by-step guide, we'll show you how to update a single pass and trigger a lock screen message.

​​To begin, choose the pass you want to update. For this example, we'll be using the membership pass. Next, navigate to the passkit portal, click edit design and select Apple Wallet.

Select any field on the card. In this case, we are selecting points. Click "points" on the card to open the editing card for points. You can see the Apple lockscreen message is set to “You now have %@ points!"

The next step is to update the point balance and send a push message to the specific member you want. To do this, navigate to the members’ tab, select a member and click on edit member.

Next, select the details tab and then change the points. When you are done, click on the update button.

This will trigger a push notification to this member.

This is what it looks like when a user gets a push message

It's important to note that lock screen messages are exclusive to iPhone owners. Google Wallet does not offer lock screen notifications as a feature for Android users. If a user has saved a pass to their Google Wallet on an Android device, they will not receive a lock screen message to inform them of any updates but their pass will still update.

Please note - This article shows how to update a single pass from the portal, but the pass can also be updated via scanning or the API, which will produce the same result.

That's it! Anytime you update the pass, it will automatically change and send a push message to inform the pass holder of the new changes. This can be a great way to keep your users informed and engaged with your app or service.

Did this answer your question?