An event can have multiple occurrences, each representing a specific date, time, and venue.
This allows for events that span across multiple days or locations, while maintaining a consistent pass design for all occurrences. For example, a multi-day festival might have different ticket options for each day's occurrence.
Terminology
Production:
The overall event, such as a festival, concert series, or conference.
Occurrence:
A specific instance or showing of the production. For example, a single day of a multi-day festival, or a specific performance within a concert series.
Venue:
The location where the occurrence takes place, such as a concert hall, theater, or outdoor space.
Start Date/Time:
The date and time the event begins.
End Date/Time:
The date and time the event concludes.
Doors Open:
The time attendees can begin entering the venue.
Time Zone:
The time zone in which the event is taking place.
No. of Seats:
The maximum number of tickets that can be issued for this specific occurrence.
Adding a new Occurrence
Navigate to the Schedule Tab
To begin, navigate to the Event Setup page. Then select ‘Schedule’ and click on “Occurrence”, to add a new occurrence.
Add the Occurrence details
Here, you can customize the schedule and add the venue for your event. You'll find several options available to you.
Start Date/Time - This is the day and time your event starts
End Date/Time - This is the day and time your event ends
Doors Open - The time the doors open for your event, the Start Date will be used for the day.
Venue - Either select a venue from the drop down (there will be a list of previously used venues) or Add a New Venue.
Time Zone - Select the timezone for your event
Address - The address for the selected venue will be shown here, if you are adding a new venue then specify the address in this field.
No. of Seats - Select the number of seats for the venue, this will limit the amount of tickets issued for this occurrence to that number.
If you want unlimited tickets select '0'
Add the required information and click on 'Save' when done.
Editing an Occurrence
Open the Occurrence settings
First, navigate to the Event Setup page. Then select the ‘Schedule’ tab. Click on the edit icon to open the Occurrence settings.
Editing the Occurrence details
Make any changes that are required, then click on 'Save' to finish.
