The PassKit Status Page is your go-to resource for monitoring the health of PassKit services, including the dashboard and APIs. It provides real-time updates, historical performance data, and insights into past incidents to help ensure your services run smoothly.
Terminology
Status Page
A web page used to display the current operational status of various services offered by PassKit.
Overall Status Banner
A visual indicator at the top of the status page that shows the general health of all PassKit services.
Uptime
A metric that measures the time a service or system has been up and running without any downtime.
Response Times
Metrics that indicate how quickly a service responds to requests. This can include average, maximum, and minimum response times, important for assessing service performance.
Status Indicator
Icons or labels next to each service on the status page that describe its current operating condition.
Status Updates
A section on the status page where recent problems or interruptions are documented, including details about affected services, descriptions of the incidents, and timestamps.
Maintenance Notices
Announcements regarding scheduled updates or maintenance that may impact service availability.
Why Use the Status Page?
Proactive Monitoring
Quickly identify and address issues affecting your services.
Reliable Insights
Understand performance trends with historical uptime data.
Stay Notified
Receive real-time updates about incidents and maintenance.
Getting to know the Status Page
Overall Status Overview
Banner at the Top: Displays the current overall status of PassKit services, such as "All Systems Operational" or alerts about active incidents.
Color Indicators:
Green: All systems are operational
Yellow/Orange: Degraded performance or partial outage
Red: Major outages affecting services
Service Status Breakdown
List of Services: Individual services are listed with their current status
Category Grouping: Services are listed alphabetically using the format shown below to keep them grouped together
Server - Program Type - Call being Tested
e.g. Pub1 Membership/Loyalty - Get Program
Any services that don't have a server are used by both servers
Status Indicators:
Operational: Service is running smoothly
Degraded Performance: Slower or limited functionality
Partial Outage: Some features of the service are not working
Major Outage: Service is entirely down
Historical Uptime
Overall Uptime: Displays the historical uptime performance for all services for the last 24 hours, 7 days, 30 day and 90 days
Incident Reporting
Status Updates: A section displaying any active, resolved, or past incidents with details, found down the bottom of the webpage
Incident Details: Includes timestamps, affected services, descriptions, and updates
Timeline: Progress updates on the resolution of incidents.
Maintenance Notices: Scheduled maintenance events with expected downtime or impact
Subscription Options
Users can subscribe to updates via email
Individual Service Page
After clicking on one of the service pages it will redirect you to a page with analytics for that service
Key Features:
Service Status: Displays the current operational status of PassKit services, indicating whether systems are up, down, or experiencing issues.
Uptime Metrics: Shows uptime statistics over various periods (last 24 hours, 7 days, 30 days, and 90 days), helping users assess service reliability.
Response Time Data: Provides average, maximum, and minimum response times over the past 90 days, offering insights into system performance.
Recent Events: Lists recent incidents or maintenance events, allowing users to review any issues that have occurred.
