Manage
How to manage your PassKit account
By Danny and 3 others4 authors29 articles
- Introduction to managing your account
- The PassKit Pricing ModelHow your invoice is calculated
- PassKit Support: How We Help You SucceedUnderstanding PassKit Support and Critical Issue Management
- Effective Contingency PlanningBeyond Uptime: Building a Fail-Safe Strategy for Wallet Passes
- The PassKit Status PageUsing the PassKit Status Page
- Finding Your PassKit UsernameRequired to reset your password
- Changing your passwordHow to update your password using 'forgot password' link
- Enabling 2FA for Your PassKit AccountWhy Use Two-Factor Authentication (2FA) for Your PassKit Account
- How to change the company nameChanging the company name for your account.
- Updating Your Payment MethodHow to update payment details in the billing section
- Sorting and Searching your projectsHow to easily find your projects on the My Projects page.
- Encrypted Data Search Limitations in PassKitExploring the Trade-offs Between Data Security and Search Flexibility in PassKit
- Renewing a CertificateHow to renew a pass certificate to your PassKit Account
- Automatic Pass Deletion PolicyUnderstand how PassKit's auto-delete function works
- Deleting Your PassKit AccountHow to Delete Your PassKit Account and Cancel Your Subscription
- PassKit Terms of ServiceTerms that govern your use of the PassKit platform and services
- PassKit Refund PolicyRules Governing Refunds, Disputes, and Outstanding Balances
Troubleshooting and FAQs
Common Issues and Solutions
- Why Does My Bill Show Charges for Both Single-Use and Multi-Use Passes?Even if you only use loyalty or membership cards, your $39.50 platform fee includes an allocation for both.
- Why Was I Charged $39.50 This Month?Unpacking your PassKit platform fee, even if you haven't issued passes after your 45-day free trial.
- Why do I need an Apple Developer Account?Apple Certificates are issued from your Apple Developer Account
- Can I setup multiple users for portal access?
- Where is my data stored and how is it encrypted?
- How do I unlock my account?What to do when your PassKit account is locked
- Is PassKit GDPR Compliant?
- Where can I find my billing information?Steps to navigate to the billing page from the projects overview
- My account is suspended, what do I do?What to do if your account is suspended
- How to Export CSV from the Members ListStep-by-Step Guide on How to Export CSV from the Members List
- How to Export CSV from the Coupons PageStep-by-Step Guide on How to Export CSV from Coupons
- Why are some of my pass records not auto-deleted after expiry?Understand how PassKit's auto-delete function works