Manage
How to manage your PassKit account
Introduction to managing your account
The PassKit Pricing ModelHow your invoice is calculated
PassKit Support: How We Help You SucceedUnderstanding PassKit Support and Critical Issue Management
Effective Contingency PlanningBeyond Uptime: Building a Fail-Safe Strategy for Wallet Passes
The PassKit Status PageUsing the PassKit Status Page
Finding Your PassKit UsernameRequired to reset your password
Changing your passwordHow to update your password using 'forgot password' link
Enabling 2FA for Your PassKit AccountWhy Use Two-Factor Authentication (2FA) for Your PassKit Account
How to change the company nameChanging the company name for your account.
Updating Your Payment MethodHow to update payment details in the billing section
Sorting and Searching your projectsHow to easily find your projects on the My Projects page.
Encrypted Data Search Limitations in PassKitExploring the Trade-offs Between Data Security and Search Flexibility in PassKit
Renewing a CertificateHow to renew a pass certificate to your PassKit Account
Automatic Pass Deletion PolicyUnderstand how PassKit's auto-delete function works
Deleting Your PassKit AccountHow to Delete Your PassKit Account and Cancel Your Subscription
Terms of Subscription ServiceTerms and conditions that govern your PassKit subscription and the distribution of passes
Troubleshooting and FAQs
Common Issues and Solutions
Why Does My Bill Show Charges for Both Single-Use and Multi-Use Passes?Even if you only use loyalty or membership cards, your $39.50 platform fee includes an allocation for both.
Why Was I Charged $39.50 This Month?Unpacking your PassKit platform fee, even if you haven't issued passes after your 45-day free trial.
Why do I need an Apple Developer Account?Apple Certificates are issued from your Apple Developer Account
Can I setup multiple users for portal access?
Where is my data stored and how is it encrypted?
How do I unlock my account?What to do when your PassKit account is locked
Is PassKit GDPR Compliant?
Where can I find my billing information?Steps to navigate to the billing page from the projects overview
My account is suspended, what do I do?What to do if your account is suspended
How to Export CSV from the Members ListStep-by-Step Guide on How to Export CSV from the Members List
How to Export CSV from the Coupons PageStep-by-Step Guide on How to Export CSV from Coupons
Why are some of my pass records not auto-deleted after expiry?Understand how PassKit's auto-delete function works