Introduction
You've landed on your PassKit invoice, and you might be wondering why there's a charge of $39.50 even though you haven't issued any single-use passes and don't have any multi-use passes. We get it — it can be a bit confusing at first glance! The key to understanding this lies in PassKit's core pricing structure, which includes a platform fee that activates after your free trial.
Understanding Your PassKit Platform Fee
At PassKit, our pricing model is designed to be transparent and scalable. After your initial 45-day free trial concludes, your monthly invoice is primarily based on two factors:
Platform Fee: This is the foundational charge that covers the essential costs of hosting, maintaining, and securing your PassKit account. It also includes your access to our robust platform features and ongoing support.
Pass Volume Fee: This is the variable component. It's based on the number of passes you issue (for single-use passes like coupons and tickets) or have in circulation (for multi-use passes such as loyalty and membership cards) beyond what's already included in your platform fee.
The $39.50 charge you're seeing is our standard minimum monthly platform fee. This fee applies to all active PassKit accounts, ensuring continuous access to our services, even if your pass issuance volume for a particular month is low or zero.
What Does the $39.50 Platform Fee Include?
This base platform fee isn't just a charge for nothing; it's your gateway to a comprehensive set of PassKit features and services. It typically includes:
One Username: Access for a single user (you) to your PassKit account, allowing you to design, manage, and distribute your digital passes.
Included Pass Volume: The $39.50 platform fee actually includes a generous number of passes each month:
Up to 250 multi-use passes (e.g., loyalty cards, membership cards that remain active).
Up to 250 single-use passes (e.g., coupons, event tickets that are issued).
So, even if you haven't issued any additional passes beyond these included amounts, or if you're maintaining a small number of multi-use passes, the platform fee still applies. Think of it as your base subscription for having the entire PassKit infrastructure ready and available for your digital pass needs.
Why a Minimum Platform Fee is Essential
Maintaining a powerful, secure, and always-available platform like PassKit requires significant ongoing investment. This includes robust server infrastructure, continuous development of new features, stringent security measures, and a dedicated customer support team. The platform fee ensures we can consistently provide a reliable, high-quality service, regardless of your specific monthly pass volume. It allows us to offer:
Continuous Service Availability: Your account and all your pass designs remain accessible and ready to go whenever you need them.
Top-Tier Security and Regular Updates: We constantly update our platform to safeguard your data and introduce new functionalities, keeping you at the forefront of digital pass technology.
Dedicated Support: Our expert team is always on hand to assist you with any questions or issues you might encounter.
Where to Find More Details
For a comprehensive breakdown of our pricing structure, including details on additional user costs and higher pass volume tiers, please visit our official pricing page at PassKit.com/pricing. You'll find a detailed explanation of how your monthly invoice is calculated and what's included in each tier.
We strive for complete transparency with our pricing, and we hope this clarifies why the $39.50 platform fee is part of your monthly statement, even when your pass issuance is minimal or you're just maintaining existing passes.