Introduction

This article explains how staff can check members in and out using the PassKit PassReader app on Android and iPhone devices.

What Is a Member Check-In?

When a member arrives, staff scan the QR code or barcode on the member’s digital pass. The app records the visit and marks the member as checked in.

When the member leaves, staff can optionally scan the pass again to check them out.

Before You Start

Make sure:

PassKit PassReader is installed on your phone or tablet
You are logged in with your staff account
Your account has permission to check members in
Your device is connected to the internet

If you cannot see the Check In button, contact your administrator.

Step 1: Log In

Open the PassKit PassReader app
Enter your email address and password
Tap Log In
If two-factor authentication is enabled, enter the code from your authenticator app

Step 2: Scan the Member’s Pass

Tap the Scan button on the home screen
Point your camera at the member’s QR code or barcode
The app will automatically recognise the pass and open the member details screen

You can scan passes from:

Apple Wallet
Google Wallet
The PassKit app

Tip: If scanning is difficult, increase the lighting or turn on the flashlight from the scanner screen.

Step 3: Review the Member Details

The member details screen shows:

Field	Description
Name	Member's full name
Tier	Current membership tier (e.g. Gold, Silver)
Points	Current loyalty points balance
Status	Active, Checked-In, Expired etc..
Recent Activity	Last few check-in/out events

Check the information to confirm you have the correct member.

Step 4: Check In the Member

Tap the Check In button
The app records the check-in
A confirmation message appears
The member status changes to Checked In

Note: The Check In button is only shown when the member is not already checked in. If they are already checked in, the Check Out button is shown instead (unless Check-In Only Mode is enabled — see below).

Step 5: Check Out the Member

To check a member out:

Scan their pass again or open them from Scan History
Tap Check Out
A confirmation message appears
Their status changes back to Active

Using Check-In Only Mode

Check-In Only Mode is useful if your venue only tracks arrivals and does not need to record departures.

When this mode is enabled:

The Check Out button is hidden
Staff can continue scanning members without accidentally checking them out

Turn On Check-In Only Mode

Open Settings
Go to the Scanner section
Turn on Check-In Only Mode

The setting stays enabled until you turn it off again.

Batch Check-In for Events

Use Batch Scan when checking in large numbers of members quickly.

How to Use Batch Scan

Tap Batch Scan from the home screen
Scan each member’s pass one after another
The app keeps a running total of successful check-ins
Tap End Session when finished

Troubleshooting

Problem	What to do
“Member not found” error	The barcode may contain the wrong value, belong to another programme, or the pass may be outdated. To work with PassReader, the barcode payload must contain the pass PID (Pass ID). If another identifier is encoded in the barcode, PassReader will not be able to locate the pass record. Ask the member to refresh their pass or contact your administrator if the problem continues.
"Not authorized to check in members"	Your account does not have check-in permissions. Contact your administrator.
"Network error. Please try again."	Check your internet connection and try again. The app will retry automatically.
Check In button not visible	The member may already be checked in, or Check-In Only Mode is hiding the Check Out button. Verify the member's current status.
App asks to log in again	Your session has expired. Log in again — your settings are preserved.