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Google Drive Links in CSV uploads
Google Drive Links in CSV uploads

Error: could not enrol member. thumbnail image: image: unknown format

Claudia avatar
Written by Claudia
Updated over a year ago

If you encounter the error below when importing members with a CSV file, it's probable that the linked Google Drive URL is not correctly referencing the image.

"Error: could not enroll member. Thumbnail image: image: unknown format"

How to Resolve the Issue:

  1. Modify the Link: Modify the problematic link to follow this format: https://drive.google.com/uc?id=FILE ID. Replace "FILE ID" with the actual file ID, which resembles this example: 1qWtS_qzyPNhs0NcEbXHfzWgd97-P3jLG.

  2. Use Search and Replace Function: There’s no need to edit each link manually. Utilize the search and replace function in Google Sheets or another spreadsheet program to streamline the process. This feature quickly replaces all instances of a specific text string with another, ensuring consistency and saving time.

Helpful Resources:

  • Learn how to use the search and replace function in Google Sheets here.

  • If you’re an Excel user, find a comprehensive guide here.

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