General FAQ

Frequently Asked Questions

20 articles in this collection
Written by Paul Tomes and Daniel Allen

Go Live & Embedding Passes into your Organization

How long does it take to go live?

Planning the time from idea to implementation.

Written by Paul Tomes
Updated over a week ago

Go Live Checklist

What items should you check before launching your project.

Written by Daniel Allen
Updated over a week ago

Does this compromise any of our data / privacy / security requirements?

What happens to data stored on a Pass?

Written by Paul Tomes
Updated over a week ago

Is there a way to link the Pass to my application?

Written by Paul Tomes
Updated over a week ago

Account Management

Why do I need an Apple Developer Account?

Every Apple Wallet Pass has a Pass Type Identifier (Pass Type ID) and that Pass Type ID is associated with an Apple Developer account.

Written by Paul Tomes
Updated over a week ago

How to I renew my Apple Certificate in my PassKit Account?

Renewing your Apple Pass Type ID with PassKit is easy.

Written by Paul Tomes
Updated over a week ago

Can I setup multiple users for portal access?

Written by Daniel Allen
Updated over a week ago

Can you reset my password?

How to reset your password.

Written by Paul Tomes
Updated over a week ago

How much does PassKit cost?

How to subscribe to PassKit Premium

Written by Paul Tomes
Updated over a week ago

Why does my bill show $US 19.50 for single use passes and $19.50 for long life passes

I only use loyalty or membership cards, but my bill also shows a portion for single use passes (coupons).

Written by Daniel Allen
Updated over a week ago

Design

Why can't the image or font size be bigger?

Apple and Google automatically size the image and font to comply with their design requirements

Written by Paul Tomes
Updated over a week ago

What can I encode in the barcode?

How to set up the barcode contents on your digital cards and coupons.

Written by Paul Tomes
Updated over a week ago

What are the optimum image sizes?

Image sizes as specified by Apple and Google

Written by Paul Tomes
Updated over a week ago

Updating Passes

How do I send a push message?

3 steps to triggering an Apple Lock Screen Message

Written by Daniel Allen
Updated over a week ago

Acquire new customers by enabling sharing for Apple Wallet & Google Pay passes

Understand how pass sharing functionality works in Apple Wallet and Google Pay, and how you can leverage it to acquire new customers.

Written by Daniel Allen
Updated over a week ago

How do I prevent multiple people downloading the same pass?

Understand how-to securely embed pass usage into your checkout processes.

Written by Daniel Allen
Updated over a week ago

Proximity Marketing

How do I send a location based message?

Adding locations and messages to your pass designs.

Written by Paul Tomes
Updated over a week ago

How many locations will trigger a lock screen message?

An Apple Wallet pass can have up to 10 relevant locations.

Written by Paul Tomes
Updated over a week ago

Why didn't my customer receive a GPS lock screen messages?

Your customers may choose to share their location.

Written by Paul Tomes
Updated over a week ago

What is the range of a GPS location message?

GPS location based messages are not triggered with an exact distance

Written by Paul Tomes
Updated over a week ago